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‎06-11-2018 08:38 AM

HP Recommended
Product: Envy 7640
Operating System: macOS 10.13 High Sierra

I've been trying to send fax for 3 days & I keep getting busy signal. I've call the business & they say they have received faxes from other people.I've unpluged printer & waited 30 seconds for reboot, but this didn't work.  How do I resolve this issue?

4 people had the same question
1 REPLY 1

‎06-12-2018 10:40 AM

HP Recommended

@Ted395,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are facing issues sending a fax.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you tried sending a fax to a different number?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

For now, I recommend you follow the steps in the below article and check if it resolves the issue.

 

https://hp.care/2JyujNM

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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