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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 6958 All-in-One Printer
Microsoft Windows 10 (32-bit)

I have a computer that I utmost never use it, and is an HP with a HP printer before I have no problem to scan documents, but today HP is asking me to have an account just to have the scan and it finishing with the error:   OW-500-OWSID00001 I'm unable to do more. I'm so frustrated with this problem 

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