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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-16-2020 01:34 PM

HP Recommended
Product: Office Jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

A bunch of Windows updates were downloaded and installed on my computer yesterday.  Today, my printer (OfficeJet Pro 6978stopped working so I installed the HP Print and Scan Doctor.  That fixed the printing problem but now my HP Printer Assistant disappeared.  Where can I find it to reinstall it?

Category:
1 REPLY 1

‎10-20-2020 01:28 PM

HP Recommended

@ronnieinlv

 

Welcome to the HP support community.

 

You can use HP smart app, which is latest one with updated features.

Follow the below steps:- 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install HP smart app

Click here to download.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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