Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-02-2022 05:45 PM

HP Recommended
Product: 3390
Operating System: Microsoft Windows 7 (64-bit)

I would like to scan to a PDF, and I have Windows 7, HP Laserjet 3390 All-in-One

 

I was directed to use the Smart App, but HP Smart App requires Win 8/10

Is there a good alternative?

 

The Windows Fax and Scan does not produce a PDF, so that does not work.

 

Thank you,

 

David

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2022 10:19 PM

HP Recommended

Hi,

You may try installing the HP Scan Extended software and see if it may detect your printer (not officially intended for such an older model, but it may work):

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

If that doesn't work, you may try the 3rd party freeware NAPS2 application, it does a great work for my experience:

https://www.naps2.com/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎02-02-2022 10:19 PM

HP Recommended

Hi,

You may try installing the HP Scan Extended software and see if it may detect your printer (not officially intended for such an older model, but it may work):

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

If that doesn't work, you may try the 3rd party freeware NAPS2 application, it does a great work for my experience:

https://www.naps2.com/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-03-2022 10:33 AM

HP Recommended

Dear Shlomi,

 

Thank you so much for your help.   The HP Scan Extended software works wonderfully!

 

Thank you for taking the time to be helpful!

 

All the best,

 

David

Was this reply helpful? Yes No
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