Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer

hello, I want to scan, but I must log in to HP-cloud to do that.

My printer is on my local network. I do not want to use the cloud

 

how do i do that?

 

Please help me,

Regards,

Wilfried

1 REPLY 1
HP Recommended

@Wilfried-nederl 

 

 


@Wilfried-nederl wrote:
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Operating System:  Unknown

Software / Application:  Unknown

hello, I want to scan, but I must log in to HP-cloud to do that.

My printer is on my local network. I do not want to use the cloud

 

how do i do that?

 

Please help me,

Regards,

Wilfried


 
HP Smart (Windows / MacOS / Mobile) requires you to sign in using your HP Account credentials.
 
The general solution for Windows / MacOS:
Install the Full Feature Software / full driver printer software for your Operating System.
 
Example
 
The full driver printer software is supported in recent versions of Windows.
 

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Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

 

Easy Start Installation Package - Information and Download / Save

 

  • Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
  • Download and Save the current version of the Easy Start Software installation package  to install your print software

 

 Easy Start can be used to install your printer software or the HP Smart application.

 

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

 

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

 

Easy_Start_Full_Driver_2Easy_Start_Full_Driver_2

 

Windows - Example - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

 

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