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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-26-2021 03:41 PM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

The user manual says that in order to scan more than one page at a time to a file that I have to do it using the software and not on the printer's touchscreen which only allows me to scan one page at a time.   However when I open the Officejet Pro 6978 icon on my desktop I only get 2 choices:  Set up printer with new computer using USB connection or change wireless settings.   Nothing about scanning.   

Category:
3 REPLIES 3

‎11-26-2021 04:28 PM

HP Recommended

@dbculp 

 

Please try HP Scan Extended using the following software


              https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


  (a) Hit Win key,
  (b) Scroll down to HP group/folder,
  (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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‎11-27-2021 08:01 AM

HP Recommended

I was able to download and install this software.  However, when I ran it, it did not work correctly.  Just gave me a bunch of blank pages.  

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‎11-27-2021 10:18 AM

HP Recommended

Ok.  I was able to get some software called "HP Smart" and that allowed me to scan multiple pages.  Problem solved.

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