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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-26-2021 03:41 PM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

The user manual says that in order to scan more than one page at a time to a file that I have to do it using the software and not on the printer's touchscreen which only allows me to scan one page at a time.   However when I open the Officejet Pro 6978 icon on my desktop I only get 2 choices:  Set up printer with new computer using USB connection or change wireless settings.   Nothing about scanning.   

Category:
3 REPLIES 3

‎11-26-2021 04:28 PM

HP Recommended

@dbculp 

 

Please try HP Scan Extended using the following software


              https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


  (a) Hit Win key,
  (b) Scroll down to HP group/folder,
  (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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‎11-27-2021 08:01 AM

HP Recommended

I was able to download and install this software.  However, when I ran it, it did not work correctly.  Just gave me a bunch of blank pages.  

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‎11-27-2021 10:18 AM

HP Recommended

Ok.  I was able to get some software called "HP Smart" and that allowed me to scan multiple pages.  Problem solved.

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