I would like to remove the PIN prompt from scan option

[Marsomac]

I would like to remove the PIN prompt from scan option on a HP OfficeJet Pro9010

[Jay_G24]

Hi @Marsomac,

I'd like to help!

I understand the printer asks for a pin to scan.

To assist better -

1. Are you trying to scan to email or scan to computer?
2. Could you share an image of the screen requesting a password?

Keep me posted. 

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[Marsomac]

Hi

My company changed our email address and I had to re-enter it on my printer. Ever since then it is asking me for to enter the  PIN. This is annoying as I have to do this every time I need to scan a document to my email address. The printer already has so many steps to go through to scan and this is just adding more time.

I have looked on the HP Smart app that is on my computer in the start menu but there is noting about the PIN.

[Jay_G24]

To disable the PIN, you will have to access the EWS page of the printer and go to Scan > Scan to email option and disable the PIN.

Alternatively, you may create a new Scan to Email profile and not use a PIN while setup.

You may watch this video to know how to setup 'Scan to email' or refer to this document.

Hope this helps! Keep me posted.