I would like to scan using my hp deskjet 1050A the app doesnt seem to work

[zpmbagmaker]

I am struggling to see how to scan documents with my hp deskjet 1050 A. I have downloaded the app but it doesnt seem to be working. 

any help would be fantasic. 

[Dragon-Fur]

@zpmbagmaker 

Welcome to the HP Community --

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@zpmbagmaker wrote:

I am struggling to see how to scan documents with my hp Deskjet 1050 A.

I have downloaded the app but it doesn't seem to be working. 

any help would be fantastic. 

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HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

It's unlikely an app will work with anything "mobile" (for example, tablet, phone).

The printer is USB cable connect only.

Reference

Printer Specifications for HP Deskjet 1050, 2050, 2060 Printers

The following table lists connectivity options.

Series	Wireless Network	Wired Network (Ethernet)	USB
HP Deskjet 1050, 1050A, 1056, 2050, and 2050A All-in-One Printer Series	No	No	Yes
HP Deskjet Ink Advantage 2060 All-in-One Printer Series	No	No	Yes

The HP Smart App for Windows reportedly works in a USB only environment -- I've never seen it. 

Assuming HP Smart might work, you would perhaps need a newer printer.

The Full Feature Software for this printer is quite old, too -- it will likely work, but it is not the "latest and greatest" that would be available on newer tech.

Relevant to Supported versions of Windows

At least one of the old standards will likely work for scan - for example, Paint or Windows Fax and Scan

The full driver printer software includes HP Scan.

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install  <<<

HP Deskjet 1050/1050A All-in-One Printer series - J410 Full Feature Software and Driver 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Deskjet 1050A All-in-One Printer series - J410  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[zpmbagmaker]

You  would not believe it... back in my settings under where the printer is installed it has "open  printer app" I have never noticed this before (its in pale blue) - having tried to download the hp smart app and got lots of error messages .... I clicked this and it immediately went to a page with a scan button.. so simple! just wish I had not takeng 3 hours faffing..

Thank you so much for replying too! 

[Dragon-Fur]

@zpmbagmaker 

You are welcome.

If you are running a supported version of Windows, it might be Windows Scan.

??

Doesn't matter - 

Happy Scanning.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"