Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy 5643

If I am scanning a paper that is to long and doesnt fit the size how else can I scan it?

2 REPLIES 2
HP Recommended

@Arleneakakitty,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are in need of support. I'll be glad to help you out.

 

To provide you with an accurate solution, I'll need a few more details:

Have you checked the Printer specifications for the scan supported size. If you haven't gone through, please click here for Printer specifications.

 

In the meantime, If  you are using the correct paper size, then I would suggest you follow the steps suggested in the support document for - HP Printers - How to Scan (Windows)

 

If you're using a paper which is not supported, then I would suggest there is no option to resize it. 

 

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help you.

 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the Accept as solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended

Apologies for jumping in unannounced.

 

 

@Arleneakakitty

 

@Jeet_singh has provided the solution :  If the paper is longer than what is supported, you cannot scan the document / image into the computer at a single pass (single scan).

 

There is a workaround you can try - whether this is of interest depends on whether the hassle is worth the result.

 

See this Reference Thread (which, in turn, references yet another thread relating a similar request):

How to scan a 19" long by 8" wide image to my computer

 

I have yet to receive any excited response to the workaround.  Smiling.  It does work - I have had to do this.  The method is rather a lot of work for a document / scan.   It might be easier to take the document to a local Print Service (Staples?) and have the document / image professionally scanned to a USB drive.

 

Your printer:

Specifications > Scan

Scan size (flatbed), maximum
216 x 297 mm (8.5 x 11.7 in)

 

Reference and Resources – Places to find help and information for your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5643 e-All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.