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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-18-2022 02:50 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP colour laser MFP 179fnw printer that is about 18 months old.  I have run approximately 5-6,000 pages through it (10 packets of paper, maybe 12).  I have received a warning that the imaging drum requires replacement.  This is surprising given the expected life of the drum in pages of print, even if the warning comes with 30% life remaining.  The printer is continuing to print and the quality remains quite good.  However, what I really want to do at the moment is scan some documents, and I am unable to do that because of the warning message.   Is there a way to circumvent this?  I don't understand what the printer drum has to do with scanning?

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1 REPLY 1

‎02-18-2022 04:22 PM

HP Recommended

Hello @AWW2 ,
Welcome to the HP Support Community!

 

Read the user manual  carefully, page 144. You can turn off this option!

Also read here: HP 120A Original Laser Imaging Drum, W1120A .

Page yield (combo-pack) = Mono 16,000 pages; Color 4,000 pages

@AWW2 wrote:

the warning comes with 30% life remaining.

As long as the print quality doesn't drop, it doesn't seem to be a problem. But the drum should be replaced immediately if the print quality deteriorates.

 

Hope this helps! Keep me posted.
Andr-1611

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