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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-08-2016 12:57 AM

HP Recommended
Product: hp deskjet Ink Advantage 2520h
Operating System: Microsoft Windows 7 (32-bit)

Good day!

 

I found my printer having a black ink inside the scanner glass.. what can i do? do I have to send it to repair shop? I can't do the printer alignment beacause of this and the photocopy is in every page reflected it. 

 

I highly appreciate if yor could response to my inquiry the soonest,

 

Thank you in advance. 

 

 

Pashneia 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2016 04:10 AM

HP Recommended

Hi,

 

Unless you feel confient doing the repair yourself, you will need to have it repaired by a third party.

 

I've included a link below that will check if your printer is still within warranty.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎07-08-2016 05:48 AM

HP Recommended

Hi,

 

If the ink is on the glass, you could try wiping it with some alcahol to see if that helps remove it - it usually will.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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‎07-10-2016 07:48 PM

HP Recommended

Sir, the problem is, I can't access the ink.. It is inside the scanner.. I need to open up the printer (using screwdriver/dismantle) to access it. (sorry for my grammar not im still not good in this language) 

Was this reply helpful? Yes No

‎07-11-2016 04:10 AM

HP Recommended

Hi,

 

Unless you feel confient doing the repair yourself, you will need to have it repaired by a third party.

 

I've included a link below that will check if your printer is still within warranty.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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