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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-27-2023 03:37 PM

HP Recommended

I have a brand new laptop with Windows 11 Home.  I'm trying to install HP Scanjet G4000 software that runs my old HP scanner, using my original disks.  It keeps failing with this error, no matter what "compatibility" I use and run as .  

My G4010 runs with the default Windows 11  scanner App, but I would prefer the functionality of original utility that came with it.  This utility runs OK with my other Windows 10.  Any help is appreciated.

This error appears after running "setup.exe" at original CD location. Tried different "compatibility" settings but no go.


Screenshot 2023-08-27 141712.png

1 person had the same question
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Accepted Solutions

‎08-27-2023 07:49 PM

HP Recommended

I found my own work around.  I located the installation exe  "setup_full_g4010_140_222.exe" that I download in 2019 for my older Windows 10 laptop.  This package is no longer available from HP. Why?  I run this exe in my Windows 11.  It works.   I now have the same HP Scanner utility that is far superior the current Win 11  scanner "Apps".  

HP,  please continue to update and make this utility available for older HP scanners. 

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1 REPLY 1

‎08-27-2023 07:49 PM

HP Recommended

I found my own work around.  I located the installation exe  "setup_full_g4010_140_222.exe" that I download in 2019 for my older Windows 10 laptop.  This package is no longer available from HP. Why?  I run this exe in my Windows 11.  It works.   I now have the same HP Scanner utility that is far superior the current Win 11  scanner "Apps".  

HP,  please continue to update and make this utility available for older HP scanners. 

1 person found this reply helpful
Was this reply helpful? Yes No
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