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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ScanJet Pro N4000 snw1 Sheet-feed Scanner

I have a brand new HP ScanJet Pro N4000 snw1, firmware 0.80.

 

I would like to install a self created SSL certificate and I can't.

 

Variant 1: import p12 certificate, containing a private key works. I see a certificate on the certificate management site, but the certificate is not used for the website.

 

Variant 2: create the CSR on the scanner's website and create a cert from it. I can create a CSR, but if I try to import the certificate made from it, I always get the message "password incorrect". Though, there is no any password: after the creation of CSR you're just importing the cert without private key.

 

Does somebody have an idea, what is wrong?

2 REPLIES 2
HP Recommended

I have the exact same problem. And that's despite the fact that I'm using a certificate issued by a CA, not a self-signed one!

Whatever I do - the certificate is listed in the certificate manager, but never used for the HTTPS connection.

 

HP Recommended

I've already opened a support request for this issue with HP.

 

The result: after communicating with the second level support, a support employee told to me, that it is not possible on this model of scanner.

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