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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-07-2020 10:25 AM

HP Recommended
Product: HP Photosmart 2610 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have an older HP Photosmart 2610 printer that I've never used to scan documents.  Now I need to, but when I try the printer gives me the message, "Install or run HP Software."  I am only a user and know practically NOTHING about how all this is supposed to work.  I NEED TO TALK TO A LIVE HP SUPPORT PERSON who can walk me through what I need to do in order to be able to scan documents.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2020 07:17 AM

HP Recommended

@JudyMI

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-13-2020 07:17 AM

HP Recommended

@JudyMI

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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