Insufficient memory to save scanned document

[DTC11]

I scanned a 150 page PDF document, but when trying to save the file it says that I have insufficient RAM and to reduce resolution and try again. Scanner resolution is set at 200 dpi and computer has 8G of RAM running Windows 10. RAM usage is about 40% and all other apps are closed.  Each page is approximately 500kb, so why is there not enough to complete the task?

[asmita6658]

@DTC11

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "Insufficient Memory" error while scanning.

Don't worry, I'm here to help! To better assist you - 

1) Are you experiencing the same issue while making a copy as well? 

2) Have you tried any troubleshooting steps before posting here? 

While you respond to that, let's try these steps -

Step 1 Reboot the devices -

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

Step 2 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.  

Step 3 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

If the issue still persists, try solution# 3 and 4 mentioned in this document.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!