Internal Processing Error- 7130

[Ant-J]

Hi, I've been unable to SCAN from the printer via the SCAN option or SCAN to email app on the printer. It was working fine. I believe there was a recent firmware update. Firmware updates are set to auto, however I've followed the instructions to remove power lead, leave for 60 seconds, plug in and try update firmware, but it says it is at the latest. Initially today it was saying, scanning unsuccessful, now it says 'There was an internal processing error. Please retry or manually check the firmware updates'.

Scanning from the Mobile app is fine and scanning from the HP app on a Windows PC is fine. The event log on Web GUI doesn't show much and the only last resort was to reset to factory settings, but i'm reluctant as it says it will impact my HP Instant Ink!

[Riddle_Decipher]

@Ant-J Here's all you need to do, to resolve this issue:

Re-Setup Scan to Email -

1.) Click Start, and then click Programs.

2.) Click HP, click the name of the printer, and then click Scan to Email Wizard.

3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.

4.) On the 1. Start page, enter the sender's email address in the Email Address field.

5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

6.) To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next.

7.) On the 2. Authenticate page, enter the SMTP Server and Port Number.

8.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

9.) Select the Maximum Size of Email from the drop-down menu.

10.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next.

11.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

12.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration.

13.) When the Congratulations message displays, click Finish to complete the configuration.

Step 2 Scan to Email - 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Select the From address that you want to use. This is also known as an "outgoing email profile."

6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

7.) Touch the Subject button to add a Subject line.

8.) Touch the Next button.

The scan settings will display on the printer control panel screen.

9.) To change any of the scan settings, touch the Settings button, and then select the desired settings.

After selecting the desired settings, continue to the next step.

10.) Touch the Scan button to start the scan job.

You may also refer to this document - HP Printers - How to Scan (Windows)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

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That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Ant-J]

Hi. This was in the printer hardware and mysteriously had started working without intervention. 

where is the SMTP gateway it connects to?

is there additional logging I can check for future reference?

thanks

[Riddle_Decipher]

@Ant-J Here's all you need to know:

The SMTP server address for the network. SMTP Port: The SMTP port number is set to 25 by default.

SMTP server addresses typically have this format: smtp.company.com or smtp.provider.com. this information depends on the domain your using.

I hope that helps!