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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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‎04-01-2021 11:40 AM

HP Recommended
Product: LaserJet 200 ColorMFP M276nw
Operating System: Microsoft Windows 10 (32-bit)

LaserJet 200 ColorMFP M276nw

I am getting the following error when trying to access anything related to Web Services from the printer's control panel:

"Internal Processing Error - Retry your last selection. If the problem continues, check for firmware updates"
First discovered when I tried to email to the printer. I got an email saying it went through, but it does not print.

I did a firmware update to version 2019-04-01. Same problem..    

Printing, scanning, and everything else works fine on the printer.

Can anyone offer a solution?

 

Thanks,

Rob

Category:
4 people had the same question
7 REPLIES 7

‎04-04-2021 08:47 AM

HP Recommended

@IamDrumming

 

Welcome to the HP Support Community.

 

Please disable and enable web services on your Printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎04-04-2021 09:52 AM

HP Recommended

While a pain in the butt, sometimes performing a factory reset will resolve issues like this. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-04-2021 05:49 PM

HP Recommended

Tried that. As soon as I try to disable web services, I get the error.

1 person found this reply helpful
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‎04-04-2021 05:50 PM

HP Recommended

I’ll try a factory reset..

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‎04-14-2021 11:15 AM

HP Recommended

How do you do a factory reset? I tried to do it from the printer's panel, but I don't see that option.

Thanks,

Rob

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‎04-14-2021 02:34 PM

HP Recommended

This video should help

 

https://www.youtube.com/watch?v=UcNm9qyVdHc

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



How to Reset HP LaserJet Pro 200 color MFP M276nw
How to Reset HP LaserJet Pro 200 color MFP M276nw
youtube.com/watch?v=UcNm9qyVdHc
NVRAM initialization (Cold Reset copied from the service manual): Performing an NVRAM initialization resets the following settings and information: ●All menu settings are reset to factory default values. ●All localization settings, including language and country/region, are reset. CAUTION: All ...
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‎04-14-2021 04:44 PM

HP Recommended

Factory reset did not work 😞

Same error.

Any other suggestions?

 

Thanks,

Rob

 

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