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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 02:11 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Trying to scan a document to email and when i touch the email it says Internal Processing error. Please manually check firmware updates. I have unplugged the printer for 2 minutes completely. Held power button down to try and reset. I have done the scan doctor and says up to date. This has never happened before and am stumped

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2 people had the same question
1 REPLY 1

‎01-09-2023 08:59 PM

HP Recommended

@Knowmaas

 

Welcome to the HP support community.

 

Did you scan a document to the computer and check if you are facing the same issue?

How are you trying to Scan to email?

Sandytechy20
I am an HP Employee

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