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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 02:11 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Trying to scan a document to email and when i touch the email it says Internal Processing error. Please manually check firmware updates. I have unplugged the printer for 2 minutes completely. Held power button down to try and reset. I have done the scan doctor and says up to date. This has never happened before and am stumped

Category:
2 people had the same question
1 REPLY 1

‎01-09-2023 08:59 PM

HP Recommended

@Knowmaas

 

Welcome to the HP support community.

 

Did you scan a document to the computer and check if you are facing the same issue?

How are you trying to Scan to email?

Sandytechy20
I am an HP Employee

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