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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-01-2020 10:53 AM

HP Recommended
Product: Officejet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have the afoermetioned printer, work fine until today and now it won’t let me scan to email and I’m getting the ‘internal processing’ error message or ‘scan failed’. Ive tried resetting the printer, getting the latest firmware and still to no avail.

 

Help is needed please,

Udi G

1 person had the same question
1 REPLY 1

‎09-03-2020 03:08 PM

HP Recommended

@UdiG

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the Steps below to resolve scanning problems using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Scanning.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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