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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-13-2022 07:14 AM - last edited on ‎08-13-2022 11:58 AM by Retired

HP Recommended
Product: HP OfficeJet 8012 All-in-One Printer
Operating System: Microsoft Windows Server 2019

Would like to use this as a network scanner from our RDS server over VPN.

 

Following these notes (https://support.hp.com/gb-en/document/c05300654) I was able to enable Webscan but not find the menu options noted in Step two and cannot find a TWAIN driver option in step three.

 

The 8010 is not one of the exceptions listed - have you used this with Enterprise MFP, or is there a better way to allow scanning via the RDS session on a local 8010 unit?

 

Cheers

 

Rob

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2022 08:35 PM

HP Recommended

The 8010 is not an enterprise product, it is a pro product and as such is not tested and certified to be supported by this Enterprise software. You might find a way to get it to work, but you are on your own as it is not supported.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎08-13-2022 08:35 PM

HP Recommended

The 8010 is not an enterprise product, it is a pro product and as such is not tested and certified to be supported by this Enterprise software. You might find a way to get it to work, but you are on your own as it is not supported.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-14-2022 12:37 AM

HP Recommended

Thx - much appreciated

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