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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-04-2020 11:21 AM

HP Recommended
Product: HP Officejet Pro 8035
Operating System: macOS 10.15 Catalina

Does the Scan to Computer function from the Printers screen not available for Mac users?

 

I just bought the Officejet Pro 8035. I've gone through all the installation steps and have made sure that all the functions work other than fax. The problem is when I tried to scan documents using the ADF and the printer's panel. I select 'Scan' > 'Computer' and I then get a message that say 'Setup Required'. Below is the complete message.

 

! Setup Required

To scan to a computer, use the HP software on your computer to set up this feature first.

1. Visit 123.hp.com/setup on a Windows computer, and then download the HP software (full software and drivers).

2. Open the software, and then select "Print, Scan & Fax" > "Scan" > "Manage Scan to Computer".

Tip: To scan to macOS computers, use HP Smart. (You can get this app at 123.hp.com)

 

Based on the Tip listed it sounds like this feature isn't available on Mac Computers. Is this correct or is there a way to fix the issue?

4 REPLIES 4

‎09-06-2020 02:29 PM

HP Recommended

@crstyrdz21, Welcome to the HP Support Community!

 

You may use the 'scan to computer' feature with a MAC. Yes, the HP Utility must be installed on the MAC before you can use this feature.

 

Click here to download the HP Utility. Open the app.

Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 Try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-09-2020 10:46 AM

HP Recommended

Thanks Kumar0307. I've downloaded the program but when I try to add my printer it doesn't find it. I've tried adding it manually as well using the IP address and Bluetooth address but it does not find it.

1 person found this reply helpful
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‎09-09-2020 03:40 PM

HP Recommended

Not sure if the setting applies to the officejet but on many machines there is a setting you need to turn on to allow scanning to computer. 

 

webscan.jpgm428 settings page.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-10-2020 02:01 AM

HP Recommended

Hi,

Scan to computer is not available for Mac OS for the printer, scanning can be done form the HP Smart or HP Easy Scan app on your Mac, Scan to Computer for the printer is only supported on Windows PCs.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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