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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
PageWide Pro 477dw Multifunction Printer
Microsoft Windows 10 (64-bit)

Now that I know that it is not supported to scan 2 SharePoint I am courious is it possible to scan to docs somehow? 

If you know the question I would be happy to hear it.

6 REPLIES 6
HP Recommended

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HP Recommended

Hi,

It is not possible to scan to Google Docs directly, but it is possible to scan to Google Drive, i believe this should be accessible from Google Docs:

https://support.hp.com/in-en/document/c04707081

Although any PageWide printers are not listed in the document, I can see the printer supports web-connected apps, so likely can be  added to your printer from your HPSmart account page, see the Faqs section on the document: 

 

What if my printer does not have the Google Drive app on the printer control panel?

 

hope that may work for you.



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HP Recommended

Can you tell me what password and username should i input in the checking server authentication. I should be inputing the password and username from the email that I want to send the scans to? 

ScreenShare_0-1618390786256.png

 

HP Recommended

For google Drive you should use your Google account information, same as used for **bleep**.

Shlomi



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HP Recommended

Yeah but anything I try to type in it says that I should check the username and the password because they are wrong. Any tips on how to know what username and password I should type in, from the **bleep** or what?

HP Recommended

The username should be either your full email address or the part prior to @**bleep**.com

 

I suggest trying to allow Less Secure Apps access or try using an app specific password and check if that may help:

 

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" velue.

 

If it is set as "On", create and use an App-Specific Password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

 

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

 

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi

 



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