• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-21-2021 01:39 PM

HP Recommended
Product: HP Envy Photo 7800
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan a very large document and I've run into a problem with the program freezing and giving me an error that something was wrong with the scanner and the printer needs to be restarted.  I was just wondering if there were a maximum number of pages that I can scan into one document.  Or, do I need to break it into separate documents?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2021 05:49 PM

HP Recommended

@jeepin103 

 

Where do you scan to (computer or something else) ? The only thing I can think of is file size and/or memory on your printer. Scanning high resolution will make the file bigger.

 

Please check a small sample to see how big the file is then work out how many pages you can scan to a 256MB of storage.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-21-2021 05:49 PM

HP Recommended

@jeepin103 

 

Where do you scan to (computer or something else) ? The only thing I can think of is file size and/or memory on your printer. Scanning high resolution will make the file bigger.

 

Please check a small sample to see how big the file is then work out how many pages you can scan to a 256MB of storage.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-21-2021 09:59 PM

HP Recommended

Also, please be aware and consider the feeder hardware which supports up to 35 pages, do not load more originals than you should in a single batch:

https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.