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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-21-2021 01:39 PM

HP Recommended
Product: HP Envy Photo 7800
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan a very large document and I've run into a problem with the program freezing and giving me an error that something was wrong with the scanner and the printer needs to be restarted.  I was just wondering if there were a maximum number of pages that I can scan into one document.  Or, do I need to break it into separate documents?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2021 05:49 PM

HP Recommended

@jeepin103 

 

Where do you scan to (computer or something else) ? The only thing I can think of is file size and/or memory on your printer. Scanning high resolution will make the file bigger.

 

Please check a small sample to see how big the file is then work out how many pages you can scan to a 256MB of storage.

 

Regards.

BH
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2 REPLIES 2

‎05-21-2021 05:49 PM

HP Recommended

@jeepin103 

 

Where do you scan to (computer or something else) ? The only thing I can think of is file size and/or memory on your printer. Scanning high resolution will make the file bigger.

 

Please check a small sample to see how big the file is then work out how many pages you can scan to a 256MB of storage.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-21-2021 09:59 PM

HP Recommended

Also, please be aware and consider the feeder hardware which supports up to 35 pages, do not load more originals than you should in a single batch:

https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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