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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-19-2024 09:48 AM

HP Recommended

The computer does not detect the printer even though it is on.  It continues to say it is offline when I try to print or scan.  When I try to troubleshoot it says it can not find the printer.

1 REPLY 1

‎09-22-2024 07:11 AM

HP Recommended

Hi @Lisa1570 

 

Welcome to the HP support community.

I understand that you are facing an issue with your printer, I am glad to assist you today.

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

 

In tghe meantime please try the steps mentioned in this document.

 

https://support.hp.com/in-en/help/printer/printer-offline

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

Raj2111
I am an HP Employee

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