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‎09-19-2024 09:48 AM

HP Recommended

The computer does not detect the printer even though it is on.  It continues to say it is offline when I try to print or scan.  When I try to troubleshoot it says it can not find the printer.

1 REPLY 1

‎09-22-2024 07:11 AM

HP Recommended

Hi @Lisa1570 

 

Welcome to the HP support community.

I understand that you are facing an issue with your printer, I am glad to assist you today.

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

 

In tghe meantime please try the steps mentioned in this document.

 

https://support.hp.com/in-en/help/printer/printer-offline

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

Raj2111
I am an HP Employee

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