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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Issue Printing and Scanning

Create an account on the HP Community to personalize your profile and ask a question
09-22-2024 07:11 AM
Hi @Lisa1570
Welcome to the HP support community.
I understand that you are facing an issue with your printer, I am glad to assist you today.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
In tghe meantime please try the steps mentioned in this document.
https://support.hp.com/in-en/help/printer/printer-offline
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
HP Support
Raj2111
I am an HP Employee