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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-23-2025 04:55 AM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: Microsoft Windows 11

I scan the document to a PDF file and hit share or copy. The file opens with information but will show up with error as file empty. Is this an email issue or file to scan

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2 people had the same question
1 REPLY 1

‎02-23-2025 05:08 AM - edited ‎02-23-2025 05:09 AM

HP Recommended

I am not sure what is happening to you.  Please read this discussion by @Dragon-Fur 

 

I am guessing that you shared a scan and the recipient opened a file but the attachment was empty.  Typically the ISP, either sender of the recipient's has filtering and it blocked the PDF.  Both DOCXs and  PDFs can have malicious macros and may be blocked.  Also the mail application (outlook, thunderbird, apple) may block the attachment.

 

l have to zip up my PDFs and DOCX and then rename the .zip to .hex or .bin as my AT&T also blocks zip files.

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