Issues connecting to Web services

[Sparkyttu]

I have a HP OfficeJet Pro 6978 and I am trying to scan a document to my email. This has worked before but not is is saying it can not connec to web services. The internet is connected and showing a strong signal on the printer. 

[VikramTheGreat · Accepted solution]

Hi @Sparkyttu,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that your HP OfficeJet Pro 6978 is connected to Wi-Fi, but it shows “cannot connect to Web Services” when trying to scan to email. I’ll walk you through the recommended steps to resolve this.
 

1. Restart all devices

• Turn OFF the printer 
• Restart your Wi-Fi router 
• Restart your computer or mobile device 
• Turn the printer back ON 

This clears temporary connection issues. 

2. Verify network connection

• Ensure the printer is connected to the same Wi-Fi network 
• Avoid guest/public networks (Web Services may not work on them) 
• Confirm the internet is working on other devices 

3. Re-enable Web Services

On the printer control panel:

• Go to Setup / Web Services 
• Select Disable Web Services, then enable it again 
• Follow prompts to print the information page/claim code 

If it fails, continue to next steps. 


4. Update printer firmware

• Open the HP Smart app 
• Check for printer updates/firmware updates 
• Install any available updates 

Outdated firmware can block the Web Services connection. 

5. Check proxy or network restrictions

If you are using a work/school network:

• Proxy or firewall settings may block Web Services 
• Try connecting the printer to a different network (like a mobile hotspot) to test 

6. Use Embedded Web Server (Advanced)

• Print a network report to get the printer IP address 
• Enter the IP in a browser 
• Open Web Services tab → Enable 

 If the issue still persists

• Reset network settings on the printer and reconnect to Wi-Fi 
• Or the issue could be related to network restrictions or service availability 

🔗 Official HP Support Reference: Can't connect an HP printer to Web Services | HP® Support

I hope this helps.

Take care and have an amazing day!