It says HP7900 (printer is unavailable). I turned Printer off/on and printed other documents.

[tomglen]

My printer is a HP7900 --when trying to scan--it says not available.  I turned it off/on  and have printed other documents.  Any suggestions>>?

[zoey7886]

@tomglen, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanning Issues for HP 7900 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP 7900 printer is functioning for printing tasks but shows "printer is unavailable" when trying to scan, here are some steps to troubleshoot the issue:

 

Check for Pending Firmware Updates

• Ensure your printer's firmware is up to date. You can check for updates through the HP Support website or the printer settings menu.

Restart the Printer and Computer

• Turn off the printer and your computer. Wait for 60 seconds before turning them back on. This can often resolve temporary connectivity issues.

Check Cable Connections

• Ensure all cables (USB or network cables) are securely connected between your printer and computer. Loose or damaged cables can cause connectivity issues.
• If using a network connection, verify that the printer is connected to the same network as your computer.

Reinstall HP Printer Drivers

• Sometimes, reinstalling your printer drivers can fix scanning issues. Go to the HP Support website to download the latest drivers for your HP 7900 printer.
• Uninstall the current driver, and then install the newly downloaded driver.

Check Print Queue

• Make sure there are no pending canceled print jobs in the print queue as they can interfere with scanning tasks.
• Clear out any canceled jobs from your print queue by going to the printer folder on your computer.

Check Scanner Settings in Software

• Open the HP Solution Center or HP Smart app on your computer. Ensure the scanner settings are correct and that the scanner is selected and ready.
• Ensure that your scanner software is up to date.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,