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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-02-2024 02:21 PM

HP Recommended

I have a LaserJet Pro MFP 3301fdw and I can't get it to reliably recieve or send fax. I keep getting communication error 37. I can't find any documentation on this error code.

 

I have turned off error correction mode

I set the speed to slow

I ensured the phone number is in the header

I double checked that no other devices share the phone line

 

I'm at a loss. There is no documentation on this error anywhere.

Category:
2 REPLIES 2

‎07-02-2024 02:22 PM

HP Recommended

Additionally, when the fax fails, it says it is scheduling a new fax, but was started April 23, 2024. Not July 2nd, like it is today. The date and time on the printer are correct on the web and on the control panel. I have no clue where april 23rd is coming from, when I send it today.

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‎07-02-2024 02:32 PM

HP Recommended

I also get the error code 113 when receiving. No idea what this is, as the HP site shows no info on that error code. Very frustrating.

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