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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-07-2021 08:26 AM

HP Recommended
Product: OFFICEJET 7610
Operating System: Mac OS X 10.11 El Capitan

Hi -  recently, when using my ADF to scan pages to a pdf, the pdf has 3 lines on the left side. If I just scan 1 page at a time without the ADF, no problem, so it is obviously nothing on the glass or the documents.  please help

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2021 09:16 PM - edited ‎09-07-2021 09:18 PM

HP Recommended

Even the finest bit of glue from a post it note is enough to refract the light and cause an error. Take the copy with the defect and lay it on the glass and it will show you where more cleaning is need. If you do not get lines when scanning from the flat glass then it is extremely unlikely that the scanner itself is the problem. 99% of these defects are dirt on the adf glass. We have found that a lot of the sanitizers people are using to clean office equipment leave streaks and marks that cause defects as well.

 

Watch this video https://www.youtube.com/watch?v=488739PiGvc

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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4 REPLIES 4

‎09-07-2021 01:46 PM

HP Recommended

Try looking at this tutorial on cleaning the scanner glass: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0534...

 

You most likely have a few small pieces of paper sitting in the narrow strip window that is used when the ADF is employed.  They should be located right where you are seeing the stripes.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎09-07-2021 02:58 PM

HP Recommended

thanks for the reply Wirenut, but there is no paper or anything under the glass etc

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‎09-07-2021 09:16 PM - edited ‎09-07-2021 09:18 PM

HP Recommended

Even the finest bit of glue from a post it note is enough to refract the light and cause an error. Take the copy with the defect and lay it on the glass and it will show you where more cleaning is need. If you do not get lines when scanning from the flat glass then it is extremely unlikely that the scanner itself is the problem. 99% of these defects are dirt on the adf glass. We have found that a lot of the sanitizers people are using to clean office equipment leave streaks and marks that cause defects as well.

 

Watch this video https://www.youtube.com/watch?v=488739PiGvc

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-08-2021 08:43 AM

HP Recommended

Thank you! I went through evert step in the video, problem solved

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