La App HP Smart, no muestra el menú de las opciones avanzadas de escaneo.

[GuanBCN]

Hola, 

He configurado, desinstalado y vuelto a agregar varias veces mi impresora HP Envy 6432e ,  siguiendo las diversas instrucciones del soporte online de HP, y no consigo que la App HP smart me muestre el acceso a las opciones avanzadas, entre ellas las de escaneo avanzado.

Alguien puede ayudarme a terminar de configurar todas las opciones de la impresora. 

Estoy dado de alta en HP+ y en Instant Ink.

Espero vuestras respuestas. Muchas gracias!

[Raj_05]

Hey

Hope you are doing fine!

Thank you for visiting our English HP SupportCommunity. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language,so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[GuanBCN]

Thank you for your answer.

Below I leave my question in English, as he suggests:

Hello,

I have configured, uninstalled and re-added my HP Envy 6432e printer several times, following the various instructions of HP online support, and I can't get the HP smart App to show me access to advanced options, including advanced scanning.

Can someone help me finish configuring all the printer options.

I am registered in HP+ and Instant Ink.

I look forward to your answers. Thank you very much!

I'm waiting for answers. Thank you!

[zoey7886 · Accepted solution]

@GuanBCN, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy 6432e printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you've already taken several steps to try to resolve the issues with accessing advanced options in the HP Smart App for your HP Envy 6432e printer. Here are some additional troubleshooting steps to help you finalize the configuration and ensure all printer options are available.

Steps to Access Advanced Options in HP Smart App

Update the HP Smart App: Ensure that you have the latest version of the HP Smart App installed. You can update the app via your device's app store.

Check for Printer Firmware Updates: Ensure your printer's firmware is up to date. You can use the HP Support Assistant to check for and install firmware updates.

Reinstall the HP Smart App: Sometimes removing and reinstalling the HP Smart App can resolve issues. Uninstall the app, reboot your device, and then reinstall from the app store.

Ensure Connectivity: Make sure your printer is connected to the same Wi-Fi network as your device. A stable and consistent network connection is important for accessing all features.

Enable Advanced Options in Printer Settings: Go to your printer settings within the HP Smart App and look for a section that mentions advanced or additional features. Make sure all necessary options are enabled.

Check Printer Registration: Verify that your printer is correctly registered in the HP Smart App and associated with your HP+ account, as this can affect access to certain features.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,