Laptop cannot print - on HP Officejet 4630 listed to connect

[Sammy7447]

My lenovo laptop used to print on our HP Officejet 4630. We changed to Surf Internet, and now I can't print

[Raj_05]

Hi @Sammy7447,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your laptop cannot print to an HP Officejet 4630 printer that is listed to connect, there could be a few potential issues causing the problem. Let's go through some troubleshooting steps to help you resolve the issue.

• Check Printer Connection: Make sure that your HP Officejet 4630 printer is properly connected to your laptop. If it is a wireless printer, ensure that both the laptop and the printer are connected to the same Wi-Fi network.
• Printer Status: Check the printer's display panel to see if there are any error messages or warnings. If there are any issues, the display panel might give you some indication of what's wrong.
• Printer Drivers: Ensure that the correct printer drivers are installed on your laptop. Sometimes, outdated or incorrect drivers can cause printing problems. Visit the HP website and download the latest drivers for your printer model.
• Restart Devices: Try restarting both your laptop and the printer. Sometimes, a simple restart can fix connectivity issues.
• Check Print Queue: If there are multiple print jobs in the print queue, it might cause conflicts and prevent new print jobs from going through. Clear the print queue and try printing again.
• Printer Default Setting: Ensure that the HP Officejet 4630 is set as the default printer on your laptop. Sometimes, the system might try to send print jobs to a different printer if it's set as the default.
• Firewall/Antivirus: Check if any firewall or antivirus software is blocking the connection between your laptop and the printer. Temporarily disable such software and see if you can print.
• Test with Another Device: If possible, try printing from another device (e.g., another computer or a smartphone) to see if the issue is specific to your laptop or the printer itself.
• Update Firmware: Check if there are any firmware updates available for your printer model on the HP website. Upgrading the printer's firmware might help resolve certain issues.
• USB Connection (if applicable): If you are using a USB connection, try using a different USB cable or a different USB port on your laptop.
• Network Issues: If the printer is connected via a network, check if other devices on the same network can print successfully. If not, there might be a network issue affecting the printer's connectivity.
• HP Print and Scan Doctor: HP provides a utility called "HP Print and Scan Doctor" that can automatically diagnose and resolve printing issues. Download and run this tool to see if it identifies any problems with your setup.

Following these steps should help you narrow down the issue and, hopefully, resolve the printing problem with your HP Officejet 4630 printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support