Lasejet pro mfp M28a does scan but does not save the file

[Suvi1]

Lasejet pro mfp M28a does scan but does not save the file

[Nal_NR]

Hi @Suvi1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're experiencing an issue with your HP LaserJet Pro MFP M28a which scans but doesn't save the files. This could be due to several reasons:

File format: Check if the file format selected for scanning is compatible with your computer or device. Try changing the file format (e.g., from PDF to JPEG) and see if it saves correctly.

Destination folder: Ensure that the destination folder where the scanned files are supposed to be saved is accessible and has enough space. Try selecting a different destination folder to see if it resolves the issue.

Scan settings: Check the scan settings to ensure they are configured correctly. Make sure that the scan settings (e.g., resolution, color mode) are appropriate for your needs.

Scanner driver: Update the scanner driver to the latest version. Sometimes, outdated drivers can cause issues with saving scanned files.

Scanner software: If you're using scanning software provided by HP, try reinstalling it or using a different scanning software to see if it resolves the problem.

If you are using Windows. Scan with HP Scan and Capture (Windows)

You may also refer to this document for further assistance. 

If none of these solutions work, there may be a hardware issue with the scanner. In that case, it would be advisable to contact HP phone support for further assistance. They will help you via remote assistance. 

Hope this helps! Keep me posted for further assistance.
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