LaserJet Pro 200 color MFP M276nw paper feed doesn't work

[Gus29]

Hi,

I have a LaserJet Pro 200 color MFP M276nw it prints fine and the scan glass works. But it has been some time that the paper feed for the fax, scan and copy doesn't work. I have tried to clean the mechanism and restart the printer several times. 

May someone help me?

[Betty0610]

@Gus29

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Gus29]

Thanks, but it didn't work. I tried to upload both PCL6 and fax, and it continues not working.

[Betty0610]

From where are you faxing? glass or feeder?

And are you faxing using the software on the Computer?

[Gus29]

I am using the feeder, the glass is working. I am using the computer software. I tried to update the computer driver and used HP Scan and HP Smart.

Thanks for the help.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue with the feeder.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!