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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-01-2025 09:49 AM

HP Recommended

Does anyone know if this printer has been discontinued?   I have been trying to scan documents for a couple of hours now, and it's not connecting.  When I was digging through the settings, there was a error saying that this model has been disconnected because of a security breech as of May 27th.  I cannot get a hold of anyone at HP to get more information.

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1 REPLY 1

‎06-01-2025 10:39 AM

HP Recommended

YOu can scan to an USB drive directly from printer. There is an USB port undet the printer screen insert USB drive and scan to it without a computer. 




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