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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-18-2025 05:35 PM - edited ‎01-18-2025 05:37 PM

HP Recommended
Product: HP LaserJet Pro CM1415fnw Color Multifunction Printer

I just reinstalled the "Full Solution Package" for the CM1415fnw. I downloaded the latest version.   I got the scanner icon, but it doesn't work.  The "scan.exe" file doesn't exist.  Did HP take this out of the software installation package?  I think maybe I see it's no longer supported, but not sure.  I connect to the printer by WiFi.  It worked fine before, but I can't scan at all with the printer.  I also don't see the separate scanner driver download.  I tried to run the HP Print and Scan Doctor to try and fix scan, but it gets stuck at the Windows WIA driver and stops there.

 

I was going to try VueScan, but it hangs at opening looking for the scanner.

Category:
1 REPLY 1

‎01-18-2025 05:43 PM - edited ‎01-18-2025 05:44 PM

HP Recommended

The full feature for windows is April 11, 2022

 

I have the CM1415 and the only problem I have ever seen is HP Smart does not do 1200 dpi, only HP Scan does.

 

If you installed the full feature then find HP scan as follows

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

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If HP scan is not present something is wrong. Use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know what you find out.

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