Legal Document does not fully scan

[OJP9025]

Hello,

Device: HP OfficeJet Pro 9025 purchased in Dec 2019

Laptop: HP Pavilion Notebook

When I scan a legal (8.5"x14") document, the bottom is cut off.  I am using the document feeder on the top of the device and the printer software. I have tried the following: PAGE SIZES: Detect Content on Page, Legal (8.5"x14"), and Custom. After the scan and before I save it, I go into SCAN SHORTCUTS > MORE > MANAGE IMAGES and the ORIGINAL SCAN displays the whole document. I have even saved the width (8.5") and height (14") of the scan area. Nothing works. Lastly, the label under the scanned image on the left side always displays 8.5x11 and it should display 8.5x14.

What is the fix?

Thanks and regards,

Joanne

[Dragon-Fur]

@OJP9025 

Not sure why you would be using More > "anything to do with images"...

I might be missing something, of course.

Try using HP Scan

Select to Save as PDF

Confirm (in right side menu) that the Item Type = Document

Confirm / Adjust other settings in the main menu

For example,

Set the Page Size to Legal

More > Scan (top "blue" selection sub-menu)

View / Adjust any settings

Optional

More > Destination

View / Adjust any settings

If you wish, use Create New Scan Shortcut to save this setup

When ready click Scan

Example - main menu - HP Scan

9025_HP_Scan_Menu_PDF_1

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer

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We are a world community of volunteers dedicated to supporting HP technology

[OJP9025]

I selected all those things suggested without success. The issue persists.

FYI, using MORE > MANAGE IMAGES I was able to SEE that the ENTIRE document was scanned. It scanned fully (8.5x14), but the entire document was NOT saved! Only a letter-sized (8.5x11) piece of it was saved.

[Dragon-Fur]

@OJP9025 

OK.

I hope I do understand.

I do not have a  MORE > MANAGE IMAGES in my HP Scan software.

Sorry, I don't see it.

I cannot reconcile the differences between using HP Scan software to save PDF and the "Manage Images" setting.

If you like, post an image of what you are doing / seeing.

If I can see what you are doing, I might be able to determine what is happening and why you have a Manage Images setting in your PDF scan setup.

What else?

HP Smart for Windows provides a nice interface (different from the HP Scan software).

If the printer is responding as expected, this might help feed in the necessary setup.

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart for Windows and HP Smart Mobile

 HP Printers - HP Smart: Use Smart Tasks

Examples

HP_Smart_W10_Start_Screen_1HP_Smart_W10_Scan_Document_Screen_1

Webscan

Try using Webscan from the Embedded Web Server (EWS).

Webscan does not depend on any extra printer software.

First, check / enable Webscan

Next, Use Webscan

Using the HP Printer Embedded Web Server (EWS)

See section: How do I scan from the printer homepage?

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Example

Enable Webscan

EWS_9025_Webscan_Settings_Security_Administrator

Example - Scan using Webscan

EWS_9025_Webscan_1

General References

HP Printers - How to Scan (Windows)

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[OJP9025]

Figured out a solution myself. Under SCAN SHORTCUTS, select EVERYDAY SCAN. For PAGE SIZE, select LEGAL. For FILE TYPE, select PDF. The entire legal-sized document scans and is saved as a PDF!

Thanks anyway for trying to help.

[Dragon-Fur]

@OJP9025 

Good enough!  Smiling.

It is the solution, of course.

I am glad you found it.

For those reading 

This printer supports ways of using shortcuts and creating custom shortcut settings: 

Select, Edit, and Use s shortcut of your choosing

Optionally, save the master (selected) shortcut or creating a new custom shortcut under a "Save as" name of your choosing.

For example,

Instead of selecting Save as PDF (as shown in the example below and in the original answer), (you may) select any shortcut of your choice - for example "Everyday Scan", or even a previously made custom shortcut.

General example,

9025_HP_Scan_Menu_PDF_1

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology