Lines on copies when scanning from ADF

[thor_avenger]

Hi there,

i stuck here on scanning via ADF.

There is always a Line on top of the second page.
Please see pictures below.

Theglass is absolutely clean.
But there is a small gap. I assumethat is the reason. Is there a possibility to adjust the glass.

I tried to calibrate the scanner but with no result unfortunately.

I'm thankful for any helpful tips.

Best regards from Hamburg/Germany

[Nal_NR]

Hi @thor_avenger,

Welcome to the HP Support Community. 

I'd like to help!

Cleaning scan glass strip of vertical lines:

The issue may be caused by a small spec on the ADF scanner glass, (the thin glass to the left of the Flatbed scan glass)

This sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is moved to for scanning.  When scanning from the flatbed the sensor moves across the bed, a spot in this area will result in a spot on the page.  When using the ADF the sensor is moved to the thin glass to the left of the main bed, and the paper is moved past the sensor by the ADF.  A spot in the wrong place here will result in a line down the length of the long side of the page.  Clean this area as shown below.

Locate any debris on the ADF scanner glass strip

 

If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass.  For a line on the left side of the printed page, the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

You may also refer to this document.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[thor_avenger]

Hi Elohi_NR,

thanks for reply.

But your Tip was not the solution.

As you can see in my attached picture the line goes from the left to the right.

[Nal_NR · Accepted solution]

Hi @thor_avenger,

We are sorry the recommended steps did not work. This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!