Logging into HP website in order to scan some documents into my computer, but it locks me out

[Ro2486]

Logging into the website to scan in documents to my computer, but it locks me out saying that my password is incorrect. Help

[Sneha_01]

Hi @Ro2486,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble logging into the HP website to scan documents. Here are some steps to help you resolve this issue:

Reset Your HP Account Password

Go to the HP Sign-In Page:

• Open your web browser and go to the HP Sign-In page.

Click on "Forgot your username or password?":

• This link is usually found below the password field on the sign-in page.

Enter Your Email Address:

• Enter the email address associated with your HP account and follow the instructions to reset your password. You will receive an email with a link to reset your password.

Check Your Email:

• Open the email from HP and click on the password reset link. Follow the instructions to create a new password.

Sign In with New Password:

• Return to the HP Sign-In page and log in with your email and new password.

Ensure Correct Email and Password

• Double-check that you are entering the correct email address and password.
• Ensure that the Caps Lock key is not enabled, as passwords are case-sensitive.

Use a Different Browser or Clear Browser Cache

• Sometimes browser issues can cause login problems. Try using a different web browser or clear the cache and cookies in your current browser.
  • To Clear Cache and Cookies:
    • Chrome: Click on the three dots in the top-right corner > "More tools" > "Clear browsing data."
    • Firefox: Click on the three lines in the top-right corner > "Options" > "Privacy & Security" > "Cookies and Site Data" > "Clear Data."
    • Safari: Click on "Safari" in the menu bar > "Preferences" > "Privacy" > "Manage Website Data" > "Remove All."

Use HP Smart App for Scanning

• Instead of using the website, you can use the HP Smart app to scan documents directly to your computer.
  1. Download and Install HP Smart:
     • Go to the HP Smart app download page and download the app for your operating system (Windows, macOS, iOS, Android).
  2. Set Up Your Printer:
     • Open the HP Smart app and follow the on-screen instructions to add your printer.
  3. Scan Documents:
     • Once your printer is added, you can use the "Scan" feature in the app to scan documents directly to your computer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support