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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Azwaverider
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Message 1 of 4
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Solved!

Looking for way to scan from HP Deskjet4155e to computer not an account

HP Recommended
HP Deskjet 4155e
Microsoft Windows 10 (64-bit)

I had to resort to buying a new all-in-one because my printhead took a dump.

I purchased the HP/OJ 4155e given the features described online, boy did they leave a lot out.

 

I loaded the app but it does not offer me the option to scan directly to my computer.

I don't want to set up an account just to scan documents I need on my computer.

 

There is no information about this on the HP site. Is there a way around this?

 

Thank you in advance for your help.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
35,389 20,379 3,276 11,896
Message 2 of 4
Flag Post
HP Recommended

@Azwaverider 

 

True - the "DeskJet" series is not same as the top-of-line OfficeJet Pro series - some features are not included in the DeskJet.

 

That said,

The limitation you describe can be overcome by installing the Full Feature Software / full driver printer software for the printer.

 

Video Help Here:

HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

Reminder

Your HP+ printer comes with Concierge service.

Scroll to the last part of this message.

========================================================================

 

1.  Start Scan using HP Scan executable

 

Example - Desktop icons - Printer Assistant and HP Scan

Printer_Assistant_Shortcut_Icon_on_Desktop_2Printer_Assistant_Shortcut_Icon_on_Desktop_2

 

==============================================================

Various Software / Applications for Scan

 

2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher

 

3.  Paint- the Original - Paint (mspaint) can be used to scan.

 

4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

 

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

 

References / Resources

 

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 4155e All-in-One Printer 

 

:Arrow_Right:  HP+ Printer > Concierge Help > Click the Contact Us link in the Orange box

 

Missing categories at your printer homepage?

Main series website (non + model) includes any missing "Category" sections not found in the HP+ printer site.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Dragon-Fur
Level 16
Level 16
35,389 20,379 3,276 11,896
Message 2 of 4
Flag Post
HP Recommended

@Azwaverider 

 

True - the "DeskJet" series is not same as the top-of-line OfficeJet Pro series - some features are not included in the DeskJet.

 

That said,

The limitation you describe can be overcome by installing the Full Feature Software / full driver printer software for the printer.

 

Video Help Here:

HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

Reminder

Your HP+ printer comes with Concierge service.

Scroll to the last part of this message.

========================================================================

 

1.  Start Scan using HP Scan executable

 

Example - Desktop icons - Printer Assistant and HP Scan

Printer_Assistant_Shortcut_Icon_on_Desktop_2Printer_Assistant_Shortcut_Icon_on_Desktop_2

 

==============================================================

Various Software / Applications for Scan

 

2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher

 

3.  Paint- the Original - Paint (mspaint) can be used to scan.

 

4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

 

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

 

References / Resources

 

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 4155e All-in-One Printer 

 

:Arrow_Right:  HP+ Printer > Concierge Help > Click the Contact Us link in the Orange box

 

Missing categories at your printer homepage?

Main series website (non + model) includes any missing "Category" sections not found in the HP+ printer site.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
Azwaverider
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you!

 

Your response was very effective and the features are working.

 

Your fast response is also greatly appreciated.

Be well.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
35,389 20,379 3,276 11,896
Message 4 of 4
Flag Post
HP Recommended

@Azwaverider 

 

You are welcome.

 

Stay Safe.

Carry On.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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