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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-09-2021 12:44 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 8.1 (64-bit)

HELP PLEASE...

I have older HPEnvy i5 PC, HP9015 Printer. Worked great for a while.  Had issues setting up wireless so "uninstalled". When I try to reinstall software it stalls at "checking for software needs", cancels and fails to complete loading full software package.  Stuck.   Get ERROR code 2753????  HELP and THANKS!!!

 

 I do NOT have any of the scanning software on my PC. When going to uninstall I was missing some 7zXXX files .msi files?? and could not uninstall fully. Need HELP as I can no longer scan from PC. I can print but that is all.. Thanks..  exhausted

Category:
1 REPLY 1

‎11-22-2021 11:29 AM

HP Recommended

@IdahoDan2

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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