Lost the scanner

[Evan6]

I wiped my Mac recently for a fresh reinstall. Most things are working much better, and I reinstalled the printer OK, but now the scanning function on my envy 4522 has stopped working - the scanner gives a message saying 'no computer found', and the computer gives a 'scanner not available' message. 

Please can you tell me what I need to do to reconnect? Btw, I downloaded the 'HP Easy Start' app, and it was useless - it basically said it could only sort the printing side of things... It also said something about enabling 'Bonjour', which again doesn't seem to be something my Mac knows anything about.

Thanks

[Rainbow23 · Accepted solution]

Hi @Evan6,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan from your HP ENVY 4522 All-in-One Printer.

This issue could occur if the scanner software is not installed or configured properly.

Let's go through a few steps to troubleshoot this issue.

As the full feature software is not available, you need to install the HP Easy Scan Software. 

And here's the step by step guide for you in the link to scan from HP Easy Scan: How to Scan from the Computer (Mac)

Let me know how this works.
 

You have a good day ahead.

[Evan6]

Hi Rainbow

That worked perfectly - consider me a surprised and happy customer! 

Thanks a lot for your help

Evan

[Rainbow23]

Hi @Evan6,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.