M1536dnf view fax log issue

[wonghi]

Dear sir,

i install my M1536dnf as a network printer, i would like to view my fax log from any of my workstation in a same network, what setting i should do? 

[Drakster]

Hi @wonghi,

Thanks for showing interest in the HP Support Forums!

I understand that you're wondering how to access the Fax Log from any of the workstations on the same network. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution',

if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Providing you have installed the HP Software on each of the computers, you can do so by opening the HP ToolboxFX.

Open HP ToolboxFX in one of these ways:
● In the Windows system tray or on your desktop, double-click the HP ToolboxFX icon.
● On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click
HP LaserJet Pro M1530 MFP Series, and then click HP ToolboxFX.
 

Status
The HP ToolboxFX Status tab contains links to the following main pages:
● Device Status. View product status information. This page indicates product conditions such as
a jam or an empty tray. After you correct a problem with the product, click Refresh status to update
the product status.
● Supplies Status. View detailed supplies information such as the estimated percent of life
remaining in the print cartridge and the number of pages that have been printed with the current
print cartridge. This page also has links to order supplies and to find recycling information.
● Device Configuration. View a detailed description of the current product configuration, including
the amount of memory installed and whether optional trays are installed.
● Network Summary. View a detailed description of the current network configuration, including the
IP address and network status.
● Print Info Pages. Print the configuration page and various other information pages that are
available for the product, such as the supplies status page and the demo page.
● Event Log. View a history of product errors. The most recent error is at the top of the list.
 

Event log
The event log is a table where the product events are logged for your reference. The log contains codes
that correspond to the error messages that appear on the product control-panel display. The number in
the Page Count column specifies the total number of pages that the product had printed when the error
occurred. The event log also contains a brief description of the error.

Fax
Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to
the following main pages:
● Fax Tasks. Set the fax receive mode.
● Fax Phone Book. Add, edit, or delete entries in the product phone book.
● Fax Send Log. View all of the recent faxes that have been sent from the product.
● Fax Receive Log. View all of the recent faxes that have been received by the product.
● Block Faxes. Add, delete, or view fax numbers that are blocked.

Source

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[wonghi]

Dear Sir,

Thank you for your quice respond, I try to open HPtoolboxfx, but it show that ".....iSkysoft Helper Compact.exe is not a valid Win32 application." 

After i check the HP Customer Support webpage, i noticed that " HP Toolbox FX is not supported in Windows 7, Windows Server 2003, or Macintosh operating systems." For your information, i installed HP software in window 7, what is the solution now?

Thank you.

[Drakster · Accepted solution]

Hi @wonghi,

Thanks for the response.

The best way to access the fax log information is through the HP ToolboxFX. Please consider using a compatible OS for this utility. Otherwise, you can print the fax log from the printer.

Print fax logs:

1. On the control panel, press the Fax Menu button.
2. Use the arrow buttons to select the Fax Reports menu, and then press the OK button. 
3. Use the arrow buttons to select the All Fax Reports option, and then press the OK button.The product exits the menu settings and prints the reports.

Source

I hope this helps clear up any confusion. Thanks for reaching out to the HP Support Forums! 🙂