M277DW Not Scanning (macOS Sierra 10.12.4)

[rrjjdb]

As an update, none of the wireless suggustions have worked.  I agree with the earlier posts, HP needs to update the software/drivers. 

I'm only able to scan if I have the printer hardlined/plugged into my comptuer, otherwise wireless is useless.

[MKazi]

@pisca46

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[MKazi]

@rrjjdb

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[viceberg]

I've updated to 10.12.5 version (Comboupdate)

Now, all works fine for me (scanning include)

The driver version is the same (19.13)

Incredible but true !!!!!!

Anyway I think HP  would have to review the drive and deliver a new stable version.

[pisca46]

@viceberg

Congratulations, I just upgraded to 10.12.5 as well and got only an improved error notification "Failed to open a session on the device. (-9927)". 

[viceberg]

@pisca, try update with Combo update ( https://support.apple.com/kb/DL1918?viewlocale=en_US&locale=en_US). After this update, the scaner works in my 3 MACs (2 MBPro + 1 MBAir). Good luck!!!

[pisca46]

@viceberg, thanks for your suggestion. I tried but on my Mac still got the message "Failed to open a session on the device. (-9927)" for either the HP driver version 19.13 or the secureAirPrint driver version 2.0.

Nevertheless, the scanner is working on my macAir running also under macOS Sierra 10.12.5 and using the secureAirPrint driver version 2.0 via WiFi. So it looks like a kind of network problem.

My Mac is connected via an Ethernet  and both my Mac and printer have fixed (manually set) IP addresses. I keep trying.

.

[rrjjdb]

Scanner still work work via Wifi and now the USB isnt working.  I sure hope HP finds a solution, otherwise I spent a lot of money for a worthless printer.

[viceberg]

Here again with the same problem .........

Scan error when attemp to scan with macOS 10.12.6 (combo update applied) in my 3 MACs

The driver version ...... 19.13 .... as usual.

Printer Firmware updated to last version (20160921)

Connection via Wifi

Please, HP Support Agents, I think HP have to deliver a new driver version that solve the issue and don't waste users time trying workarounds/procedures.

A new driver version asked for us one year ago.... When HP solve this? HP will work to solve client's issues? We need to buy a new printer?

PD: I've a W10 machine. From this PC the scaner works fine. Also wifi connection.

[pisca46]

Don't know why, don't know when but my scanner is working now.

In the beginning of November and  still using macOS 10.12, I just tried  “system preferences > Printers & Scanners > Open Scanner…” and it worked! And HP Easy Scan worked as well.

Currently I am using: macOS High Sierra 10.13.1, HP driver version 19.13 and firmware with date code  20160621. The same versions as in May. 

Nevertheless I noticed some recent updates from the App Store:

- HP Printer support Update version 5.1 was installed (twice) on Oct 25, 2017

- HP Easy Scan Version 1.9.1 was installed on Nov 6, 2017