M281 laserjet scan to email in office 365

[AFSeppi]

HP M281 laserjet will not scan to office365 email.  Worked with a tech for an hour to no avail.  I have tried everything I have read and watched.  No fix.  When I create an email with outlook (office365) in the scan to, it will not recognize the email on the “test” and says ID and password are wrong.  

[Kumar0307]

@AFSeppi, Welcome to the HP Support Community!

Refer to How to Scan to Email to know how to setup this feature. You may watch this video for a better understanding. 

When adding your email account to the scan to email feature on the printer control panel, the email server blocks access to your email account and one of the following error messages might display:

• Gmail requires an additional security step. Please check your email security settings online.

• The email or password that was entered is not working. Please try again.

• The SMTP server uses an authentication method that is not supported. Try a different server.

• Authentication failure SMTP: SMTP server does not support authentication.

• Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider.

Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

NOTE: If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

• Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.

• Other email accounts: From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

Hope this helps! Keep me posted. 

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[AFSeppi]

Kumar this works for gmail (I didn’t want a gmail account but had to create one to scan to an email), but the directions do not work for an office365 exchange account.  I went to my email administrator and they game me an IP address to try to no avail.  This really should not be such a difficult task to email to an exchange account when there are millions of them being used.  As I said, I spoke to an HP technical rep and he did not have a solution after trying for 1 1/2 hours.  Do you have some other ideas.  

[Kumar0307]

@AFSeppi

Let us try to setup the scan to email account using the steps mentioned in this document. 

Let me know how this goes.