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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet Pro MFP M283fdw
Microsoft Windows 10 (64-bit)

Setting up my new M283 and the scan to folder test is unsuccessful.

DikH_0-1651340535498.png

I'm using the IP address as the printer could not find the share otherwise.  The shares are set up without requiring a password and are accessible by my wife from her computer.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Got it working.  Had to disable permissions on shares and put my username and password in the printer to use with the share before it would work.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @DikH,

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the scan to network folder test failed.

 

Try the steps in the document to set up the scan to the network folder -https://support.hp.com/in-en/document/c03233046

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

HP Recommended

Got it working.  Had to disable permissions on shares and put my username and password in the printer to use with the share before it would work.

HP Recommended

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

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