M283fdw - faxing dense page - M283fdw turns it self off

[Harold2]

When faxing a dense page - the printer turns itself off and restarts .  I have slow fax speed. and Normal fax resolution.  I have the latest firmware. 

[Jay_G24]

Hi @Harold2,

Welcome to the HP Support Community

I'd like to help!

To assist better-Are you trying to fax using the printer or using the computer?

Meanwhile, try the steps in the document -Resolve fax problems

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Harold2]

Faxing from auto page feeder.  None of the solution in the doc worked    Yes still need more ideas. 

[Jay_G24]

To assist better -

1. Are you able to make copies using the document feeder?
2. What is the error you are receiving?

Let me know!

[Harold2]

Hi - Fax speed is Low.  Fax is going via phone line via cable company (voip) .   My upload internet speed is 10MbPS . My download is 200 MbPS.  When I fax dense page to different fax machines - same response . Is there a log I can read with printer steps / actions the printer is doing during the fax send so we can debug why the printer is turning itself off.  Outbound fax works fine for not dense page ... I can send multiple not dense pages in one fax.   Have others reported the same problem ? Is there a fax set up page I can print out to send you so you can see any errors in the setup.   My Fax Correction was always on.  

[Harold2]

Printer portion works fine.  When faxing non dense page - fax confirmation printout is fine ... Printer is turning itself off during the middle of the send - there are still pages to fax after the dense page.   Where would I see the error message as no print confirmation page is printed when the printer turns itself off because the printer turns itself off ... Printer literally "goes off and the screen comes back as initializing  in the middle of the fax send" ... Could this be fixed in firmware ? 

[greenturtle]

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

Would you consider using Mobile Fax?

This resource will show how it's done:

https://www.youtube.com/watch?v=ZhAXw2zvn7o&t=2s

For more tips on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjYxyO3Grx4mLbQt9tPeZ5v

Hope that helps!