• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-25-2018 03:12 PM - edited ‎09-25-2018 03:14 PM

HP Recommended
Product: LaserJet Pro MFP M426fdn
Operating System: Microsoft Windows Server 2008 (64-bit)

Hi All! 

I have a head-scratcher here with a brand new M426fdn all-in-one being unable to scan to email.  I have a network full of slightly older HP all-in-ones (MFP 577dw, M375nw) scanning to email without issue, but this one refuses, giving me only the generic message, "An error occurred while sending the email. Try sending again."  What's weird is that, in the EWS Outgoing E-Mail Profile config screen, when I test the setup, it always succeeds.  However, when I attempt to scan to email on the unit itself, it always fails.  In addition, when I run the 'SMTP Comm. Report' from the printer control panel, the report generates a successful test email and informs me, "Congratulations!  The settings you have configured are correct."  However, scan to email continues to fail.  Is there perhaps some kind of error log detailing these kinds of failures that can give me a little more detail other than "An error occurred"?

 

Thanks!

5 people had the same question
3 REPLIES 3

‎05-13-2019 12:13 AM

HP Recommended

Hi CoastalDave,

We are experiencing the exact same issue with an M477fdw we just purchased.

Did you ever get to the bottom of this?

 

Thanks.

Was this reply helpful? Yes No

‎05-13-2019 12:48 AM

HP Recommended

Check your DNS settings on the network configuration  page.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-13-2019 09:15 PM

HP Recommended

DNS settings were fine, issue was resolved by installing our internal CA Certificate on the printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.